Terms, Conditions & Privacy Policy
Site Terms & Conditions
General Conditions for use of this Website
In the context of this website, “we”, “our” and “us” means skratchlabs.com.au and “you” and “your” means you, the user or customer of this website.
The use of the term “product” includes the plural “products”.
Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this web site you agree to the terms of the Contract of Sale.
If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website. We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your risk.
Changes to terms
Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.
Changes to Products and Prices
We and any other persons involved in the management of this website may make changes in the products and prices described, and to other content of this website, at any time without notice.
We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
All depictions contained on the website are for illustration purposes only.
Product Prices
The price displayed for products on this website represents the full price, including GST, for the product itself but does not include postage/delivery charges which will depend on the destination.
We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.
International Sales
We sell and deliver products to Australian street addresses only. We do NOT deliver to international addresses.
Internet Communications
When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing.
The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays and you agree that unless proven otherwise we are not responsible for any such occurrence.
This website may:
· store one or more cookies in your browser in order to improve service for you on your subsequent visits to this website;
· request your browser to transmit this data back to the web server; or
· request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.
(Note. Cookies are small pieces of data stored on the web browser on your computer. By using cookies, web sites can track information about visitors' use of the site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.
If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites, then you may not be able to gain access to all the content and facilities of this website.)
Intellectual Property Rights
Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.
Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.
The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.
Your Account
To purchase from us you must establish an account on this website.
We retain absolute discretion to refuse to allow an account to be established, to terminate accounts, to remove or edit content where the account has not been kept in accordance with these terms and conditions.
It is your responsibility to provide your exact email address, delivery address, billing address and telephone number. Any incorrect information provided may lead to a delay in delivering the product ordered by you or non delivery of the product.
You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. The information is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters. Please refer to our Privacy Statement on this website.
Contract of Sale
These terms together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to vary it in writing or by email.
Ordering Product
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.
Payment
Credit Cards
We accept VISA, MASTER and AMEX Cards via secure payment gateway.
The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.
Privacy Policy
Introduction
This document sets out the privacy policy of skratchlabs.com.au / Expedition Equipment ABN 59 103 866 762 (referred to in this privacy policy as 'we', 'us', or 'our').
We take our privacy obligations seriously and we've created this privacy policy to explain how we store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
Types Of Personal Information We May Collect
The personal information we collect may include the following:
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Name
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Mailing or street address
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Email address
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Social media information
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Telephone number and other contact details
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Age
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Date of birth
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Credit card or other payment information
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Information about your business or personal circumstances
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Information in connection with client surveys, questionnaires and promotions
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Your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information
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Information about third parties
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Any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you
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Telephone number and other contact details (for SMS communications if you opt in)
How We May Collect Personal Information
We may collect personal information either directly from you, or from third parties, including where you:
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Contact us through our website
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Receive goods or services from us
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Submit any of our online sign up forms
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Communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise
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Interact with our website, social applications, services, content and advertising
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Invest in our business or enquire as to a potential purchase in our business
Website Data Collection
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage.
Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
Use Of Your Personal Information
We collect and use personal information for the following purposes:
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To provide goods, services or information to you
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For record keeping and administrative purposes
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To provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you
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To improve and optimise our service offering and customer experience
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To comply with our legal obligations, resolve disputes or enforce our agreements with third parties
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To send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link)
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To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you
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To consider an application of employment from you
SMS/Text Messaging
When you opt into our SMS service, we use your mobile number to send:
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Order updates and shipping notifications
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Promotional offers and marketing messages (with your consent)
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Account alerts and important information
You can withdraw consent and opt out at any time by using the unsubscribe links provided.
Security
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Links To Other Websites
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
Your Rights
Requesting Access or Correcting Your Personal Information
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
Complaints
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
Contact Us
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Skratch Labs Australia
Email: info@skratchlabs.com.au
Policy Updates
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy. Where we make any significant changes, we will endeavour to notify you by email.